Our System

We Dream Big

"
"

We help you Grow

We understand that every facility is unique. That’s why we tailor our programs to address the specific needs of each client. We start with a clean slate, sending our industry experts to your facility. The information we gather, coupled with our extensive knowledge of support service management, will provide you with the options you need to contain costs and guarantee performance.

Site Management

Effective Leadership

Just as we tailor our agreements to meet the needs of your premises, we also tailor our management teams. We provide you with experienced leaders in order to ensure that our time-tested systems are implemented effectively and you receive the results and customer service that you deserve.

Administrative Systems

Our philosophy is that our managers should spend the majority of their time out on the floors leading and training the staff. We enable our managers to maximize their time by providing fully automated systems for documentation, trending, planning, payroll, and purchasing.

Performance Improvement

We have rolled quality monitoring and staff development elements into a multi-tiered program: our Performance Improvement System. This system involves daily documented training & QA rounds for each staff member. If deficiencies are present, we immediately teach the staff the proper methodology should they face the same issue again.

Executive Support

SNS also provides a Site Coordinator and a Controller to support each of our facilities. They frequently tours each facility within the region with our on-site management. These visits serve as continuing education quality control. The entire program is evaluated from cleaning quality to compliance.

Work Assignments

We craft effective work assignments, which uphold our industry-leading standards, and equip, our management and staff with the latest advances in industry tools and systems.

Supply Management

Supply budget management is also an integral factor in effectively controlling cost. Our distribution systems allow us to provide cost savings as well as ensure that guest needs are met and cleaning quality never suffers.

COST CONTAINMENT

We can provide you with total departmental cost guarantees. We accomplish this goal by addressing the following issues:

GUEST SATISFACTION

Aside from the hotel staff, your housekeeping staff has more interaction with the guests than any other hotel employee. That is why we install a comprehensive guest satisfaction program.

The onsite management team is responsible for regular guest satisfaction rounds.

Each facility has it’s own unique needs and that is why we tailor our services to create a program that makes sense for you. The typical components of our agreements are:

  • Management

  • Labor

  • Supplies

  • Equipment

  • Chemicals

TAILORED AGREEMENT

We can provide any combination of these components to you and your facility. We are committed to being flexible in all our service agreements in order to provide the best program to each of our customers.

SITE STRART UP

Job Descriptions

Our programs are founded upon properly engineering and implementing our time-tested systems. Once earning your business, we send our start-up team to your facility to create efficient & equitable work assignments for the housekeeping staff. These assignments are measured and timed according to our productivity standards.

Integration

After all the area assignments are created, our management team is introduced to your facility and housekeeping staff. The staff is then trained on HOTEL HOUSEKEEPING standards and methodologies. All of our startup programs are focused on insuring that we integrate ourselves into your facility as seamlessly as possible.